On this page we suggest that you explain to your customers how they should go about making an exchange if they are not happy with the products they received. Offering a return policy generates confidence when purchasing online, in addition to being within the legal guidelines for e-commerce. It is proven that those businesses that offer a return policy, duly covering the costs, increase store sales and also the percentage of repeat customers. The percentage of customers who choose to return a product is very low, therefore it is highly recommended that you offer this policy, complying with what is regulated by the Consumer Protection Code.
For example:
If you are not satisfied with the product you received, you can exchange it in one of the following ways:
From your home. To do this, contact [email protected] and send the product directly by post using “Freight Collect”. You can exchange the product for another, or if the exchange is due to damage, it will be exchanged for the same product, which will also be sent to your home.
If the product does not meet your expectations, you can also get your money back.
To return your money, you have up to 7 days to make the request, starting from the purchase.
